Account Manager (German market)

Based in Germany

The role is focused on managing ORBCOMM sales, including its subsidiaries for Germany and German speaking countries. Including direct sales development and Indirect sales through this organization, however, the role will also be:

Main Tasks

  • Manage the business relationship for a portfolio of clients, providing product insight and support to ensure the best possible experience for customers using our product and services
  • Engage with customers and conduct regular reviews to provide the highest level customer service possible
  • Actively contribute to maximising product usage and promote additional functionalities and upgrades helping customers achieve their goals and in turn deliver consistent product license renewals
  • Work closely with Support and Product Development personnel to assist delivery of any product enhancements and new feature requests
  • Proactively identify areas of business process improvement designed to enhance the overall customer experience
  • To deliver customer implementation, support and training services in accordance with established support policies, service level agreements and to high levels of customer satisfaction. Accurately track and manage this correspondence & activities via the CRM tool
  • Notify your manager of any problems identified during implementation, support or training
  • Deliver effective & accessible training programmes to customers either in a group classroom setting, via online webinar
  • Gather problem descriptions, log files, configuration data, and analyse them in order to determine root cause of problems and find solutions where possible or escalate to senior technical staff/developers
  • Own support issues until resolution and act as primary support liaison between company and customer
  • Work independently in a fast-paced environment without requiring immediate supervision
  • Test new software releases and provide feedback on fixes and bugs
  • Visit trade shows to keep customers contact

Job requirements:

  • Experience in telecommunications, technology or information industries
  • Experience in Transport Management or ERP solution is a plus
  • Knowledge about transportation & Logistics market is a plus
  • Minimum college undergraduate degree required
  • Possibility for Home Office
  • Native German speaker
  • Fluent in English (written and spoken), multiple languages is a plus
  • Flexible attitude

What we offer

We offer a challenging full time and diverse job in an international organization with a pleasant and informal working atmosphere. We also offer you the opportunity to grow with the company and through your involvement you directly affect the expansion of our products and quality. The employment package of primary and secondary benefits is in line with the current market.

If you can see yourself working in our team and adding value to our products, please send your resume, and motivation letter to dziczek.gosia@orbcomm.com.

About ORBCOMM Inc.

At ORBCOMM we hire for fit. We look for candidates that are serious about their careers and hold the same level of enthusiasm for building a world class company that we do.

About ORBCOMM Inc.

ORBCOMM Inc. (Nasdaq: ORBC) is a leading global provider of Internet of Things (IoT) solutions. ORBCOMM’s unique combination of global satellite, cellular and dual-mode network connectivity, hardware, web reporting applications and software is the IoT industry’s most complete service offering. Our solutions are designed to remotely track, monitor, and control fixed and mobile assets in core vertical markets including transportation & distribution, heavy equipment, industrial fixed assets, oil & gas, maritime, mining and government.

With nearly 20 years of innovation and expertise in IoT/M2M, ORBCOMM has more than 1.72 million subscribers with a diverse customer base including premier OEMs such as Caterpillar Inc., Doosan Infracore America, Hitachi Construction Machinery Co., Ltd., John Deere, Komatsu Ltd., and Volvo Construction Equipment, as well as end-to-end solutions customers such as C&S Wholesale, Canadian National Railways, CR England, Hub Group, KLLM Transport Services, Marten Transport, Swift Transportation, Target, Tropicana, Tyson Foods, Walmart and Werner Enterprises. For more information, visit www.orbcomm.com.


At ORBCOMM, we believe that our people are our strength. Our success stems from our ability to attract and retain the best people who deliver a high level of performance and skill.

If you are looking for a significant career opportunity and the chance to work for an established, successful and high growth company, ORBCOMM is the ideal place for you. Apply today via email to dziczek.gosia@orbcomm.com.

We are committed to employment equity. ORBCOMM would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.

ORBCOMM is committed to providing accommodations for persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Important Notice
Due to the large number of resumes we receive, only candidates selected for an interview will be contacted. No recruiting agency submissions can be accepted. ORBCOMM is committed to employment equity as we support a diverse workforce. Your privacy is important to us when applying to positions at ORBCOMM. We will take the steps necessary to ensure your candidacy is kept confidential.

How to Apply: dziczek.gosia@orbcomm.com