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LeadTechnicalSupportSpecialist

ORBCOMM
Ottawa, Ontario Canada

A little bit about the role:

At ORBCOMM, Customer Service is key to our success. In fact, our Customer Service department’s mandate is to ensure all our Customers receive world class customer care and have someone internally who is dedicated to taking their interests to heart, someone they can call to talk to and trust. This team drives our Customer experience to the highest level of satisfaction so that they view ORBCOMM as one they can rely on and trust, a company that will ensure a timely solution that meets their satisfaction. That is why this position is critical to our organization.

We are currently recruiting for a Lead Technical Support Specialist who will be working closely with our technical support team, and help provide technical support for customer inquiries regarding our products, services and solutions.

What you can expect:

  • Work closely with a team of technical support representatives to efficiently prioritize and resolve issues affecting products and systems used by our customer base;
  • Maintain a mindset of continuous improvement through the design, development and implementation of support processes, systems, and technology to support and enhance the technical support function;
  • Grow our long-term relationship with our customer base by providing outstanding customer support;
  • Facilitate customer-issue resolution meetings for items escalated to other groups which are typically complex in nature and require technical support from R&D, Network operations, Field Applications Engineering or Manufacturing;
  • Due to the global nature of ORBCOMM's business, the ability to work occasional flexible hours and travel to customer sites to resolve issues or gather input on requirements is required.

Must-have Skills:

  • +2 years of experience as a technical support specialist in satellite or wireless communication companies is ideal;
  • Experience providing front-line technical customer support via phone and e-mail;
  • Experience working with the .Net platform (either C# or VB), and Java applications/web services;
  • Experience and understanding of object oriented programming and dynamic script languages such as Bash, Perl, Ruby, Python and especially Lua;
  • Experience with SQL, MySQL and PostgreSQL preferred;
  • Superb analytical and logical troubleshooting skills;
  • Strong verbal and written communications skills.

Nice-to-Have Skills:

  • Knowledge of electronics, circuit design and wireless systems;
  • Embedded software and hardware development or troubleshoot experience;
  • Experience with IOT solutions or Terrestrial communication systems;
  • Advanced level knowledge of Microsoft Windows, LINUX, and Mac OSX environments, including shell scripting;
  • Ability and eagerness to learn new technologies.

Preference will be given to candidates with experience in the following areas:

  • Fluency in Spanish and/or Portuguese is ideal. However, Chinese, Arabic and Russian languages will also be considered;
  • Degree in Electrical Engineering/Computer Engineering or equivalent.

About ORBCOMM Inc.

ORBCOMM Inc. (Nasdaq: ORBC) is a leading global provider of Internet of Things (IoT) solutions. ORBCOMM’s unique combination of global satellite, cellular and dual-mode network connectivity, hardware, web reporting applications and software is the IoT industry’s most complete service offering. Our solutions are designed to remotely track, monitor, and control fixed and mobile assets in core vertical markets including transportation & distribution, heavy equipment, industrial fixed assets, oil & gas, maritime, mining and government.

With nearly 20 years of innovation and expertise in IoT/M2M, ORBCOMM has more than 1.72 million subscribers with a diverse customer base including premier OEMs such as Caterpillar Inc., Doosan Infracore America, Hitachi Construction Machinery Co., Ltd., John Deere, Komatsu Ltd., and Volvo Construction Equipment, as well as end-to-end solutions customers such as C&S Wholesale, Canadian National Railways, CR England, Hub Group, KLLM Transport Services, Marten Transport, Swift Transportation, Target, Tropicana, Tyson Foods, Walmart and Werner Enterprises. For more information, visit www.orbcomm.com.

Interested?

At ORBCOMM, we believe that our people are our strength. Our success stems from our ability to attract and retain the best people who deliver a high level of performance and skill.

If you are looking for a significant career opportunity and the chance to work for an established, successful and high growth company, ORBCOMM is the ideal place for you. Apply today via email to HRott@orbcomm.com.

We are committed to employment equity. ORBCOMM would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.

ORBCOMM is committed to providing accommodations for persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Important Notice
Due to the large number of resumes we receive, only candidates selected for an interview will be contacted. ORBCOMM is committed to employment equity as we support a diverse workforce. Your privacy is important to us when applying to positions at ORBCOMM. We will take the steps necessary to ensure your candidacy is kept confidential.

How to Apply: HRott@orbcomm.com