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System Analyst

ORBCOMM
Location: Tokyo, Japan

A little bit about the role:

As a member of the ORBCOMM Service Assurance Group, the System Analyst (SA) is part of a team responsible for assuring high service quality standards for ORBCOMM’s customers. Toward this end, the System Analyst will participate in system-wide, 2nd level technical support activities and investigations.

Responsibilities include but are not limited to:

  • Serving in the 2nd level on-call rotation for customer and network support.
  • Working trouble tickets within a CRM trouble ticketing environment.
  • Being able, available and responsible for in-person, phone-call and e-mail transactions with internal and external customers.
  • Providing quick resolution to system anomalies.
  • Coordinating system administrative duties for the ORBCOMM production network.
  • Generating and/or maintaining pertinent documentation.

Skills:

  • Responds quickly and effectively during critical and emergency situations.
  • Assimilates data quickly and consistently extends the scope of own capability.
  • Communicates effectively: verbally and written.
  • Handles persistent high levels of stress and works well under pressure.
  • Performs complex command activities: organizational, procedural & system network related.
  • Implements appropriate routine and contingency procedures with limited supervision.
  • Demonstrates an ability to pursue a detailed understanding of the customer’s application in order to apply system-wide troubleshooting experience to the situation.

Experience/Education:

  • Basic Qualifications: 2 years technical training and 3-7 years related experience. In lieu of formal education, 5-10 years of directly related experience will be evaluated.
  • Minimum 2 years experience with Satellite and/or Data Communications.
  • Must be fluent in English and Japanese.

At ORBCOMM we hire for fit. We look for candidates that are serious about their careers and hold the same level of enthusiasm for building a world class company that we do.

About ORBCOMM Inc.

ORBCOMM Inc. (Nasdaq: ORBC) is a leading global provider of Internet of Things (IoT) solutions. ORBCOMM’s unique combination of global satellite, cellular and dual-mode network connectivity, hardware, web reporting applications and software is the IoT industry’s most complete service offering. Our solutions are designed to remotely track, monitor, and control fixed and mobile assets in core vertical markets including transportation & distribution, heavy equipment, industrial fixed assets, oil & gas, maritime, mining and government.

With nearly 20 years of innovation and expertise in IoT/M2M, ORBCOMM has more than 1.72 million subscribers with a diverse customer base including premier OEMs such as Caterpillar Inc., Doosan Infracore America, Hitachi Construction Machinery Co., Ltd., John Deere, Komatsu Ltd., and Volvo Construction Equipment, as well as end-to-end solutions customers such as C&S Wholesale, Canadian National Railways, CR England, Hub Group, KLLM Transport Services, Marten Transport, Swift Transportation, Target, Tropicana, Tyson Foods, Walmart and Werner Enterprises. For more information, visit www.orbcomm.com.

Interested?

At ORBCOMM, we believe that our people are our strength. Our success stems from our ability to attract and retain the best people who deliver a high level of performance and skill.

If you are looking for a significant career opportunity and the chance to work for an established, successful and high growth company, ORBCOMM is the ideal place for you. Apply today via email to hrott@orbcomm.com.

We are committed to employment equity. ORBCOMM would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.

ORBCOMM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Important Notice
Due to the large number of resumes we receive, only candidates selected for an interview will be contacted. No recruiting agency submissions can be accepted. ORBCOMM is committed to employment equity as we support a diverse workforce. Your privacy is important to us when applying to positions at ORBCOMM. We will take the steps necessary to ensure your candidacy is kept confidential.

How to Apply: hrott@orbcomm.com