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Technical Support / Quality Engineer Tier 3 Service

ORBCOMM
Based in Hoensbroek, Netherlands

As Technical Support within ORBCOMM Europe, you are responsible for ensuring that our products function properly. You work directly increases customer satisfaction.

In the position of Technical Support, you have the following duties and responsibilities:

  • Provide support to the worldwide sales by offering technical implementation solutions
  • Setup action plans and develop standards to bring our international support to a higher level
  • Create improvement proposals for our software and firmware and be aware of the consequences of the suggested changes on the total system
  • Creating technical documentation
  • Work with GAMP5 quality standards
  • Guiding field test trials and proof-of-concepts

In this role you are accountable to the Teamleader Support and the VP of Engineering Europe.

JOB REQUIREMENTS

  • Minimum level of Engineering degree (HBO)
  • Experience in a technical support function
  • Experience as a software engineer is a pre
  • Experience with quality systems is a pre
  • Technical understanding of Electronics/IT/ESD precautions
  • Knowledge and experience with telecommunication is a pre
  • Knowledge and experience with customer contact is a pre
  • Experience with Microsoft Office 365 is a pre
  • Personality traits; strong analytical, thorough, goal oriented, accurate
  • Able to work independently as well as in a team
  • A pragmatic and a "can do" attitude
  • Independent, transparent and trustworthy

WHAT WE OFFER

We offer a challenging full time and diverse job in an international organization with a pleasant and informal working atmosphere. We also provide you with the opportunity to grow with the company and through your involvement you directly affect the expansion of our products and quality.

The employment package of primary and secondary benefits is in line with the current market. Our benefits include a good pension plan, collective healthcare insurance, employee stock purchase plan, gym membership reimbursement and good training & education possibilities.

We are offering a year contract with possibilities to evolve into an indefinite contract, the function is a full-time employment, situated in Hoensbroek (NL; Limburg). Dutch citizenship status or a permanent residence status is required.

About ORBCOMM Inc.

ORBCOMM Inc. (Nasdaq: ORBC) is a leading global provider of Internet of Things (IoT) solutions. ORBCOMM’s unique combination of global satellite, cellular and dual-mode network connectivity, hardware, web reporting applications and software is the IoT industry’s most complete service offering. Our solutions are designed to remotely track, monitor, and control fixed and mobile assets in core vertical markets including transportation & distribution, heavy equipment, industrial fixed assets, oil & gas, maritime, mining and government.

With nearly 20 years of innovation and expertise in IoT/M2M, ORBCOMM has more than 1.72 million subscribers with a diverse customer base including premier OEMs such as Caterpillar Inc., Doosan Infracore America, Hitachi Construction Machinery Co., Ltd., John Deere, Komatsu Ltd., and Volvo Construction Equipment, as well as end-to-end solutions customers such as C&S Wholesale, Canadian National Railways, CR England, Hub Group, KLLM Transport Services, Marten Transport, Swift Transportation, Target, Tropicana, Tyson Foods, Walmart and Werner Enterprises. For more information, visit www.orbcomm.com.

Interested?

At ORBCOMM, we believe that our people are our strength. Our success stems from our ability to attract and retain the best people who deliver a high level of performance and skill.

If you are interested in this diverse and responsible task in an international environment, please send us your resume, including your salary indication and the date when you could join us to the following info. Apply today via email to Roossien.suzanne@orbcomm.com.

We are committed to employment equity. ORBCOMM would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.

Important Notice
Due to the large number of resumes we receive, only candidates selected for an interview will be contacted. ORBCOMM is committed to employment equity as we support a diverse workforce. Your privacy is important to us when applying to positions at ORBCOMM. We will take the steps necessary to ensure your candidacy is kept confidential.

If you can see yourself working in our team and adding value to our products, please send your resume, and motivation letter to:

how to apply Roossien.suzanne@orbcomm.com
ORBCOMM Europe B.V.
Human Resources
T.a.v. mevrouw S. Roossien
Handelsstraat 18
6433 KB Hoensbroek