FAQ

General Questions
1. What does ORBCOMM do?
ORBCOMM provides global data services (similar to 2-way paging or email) via low-Earth orbit (LEO) Satellites and ground infrastructure.


2. Can I buy airtime directly from ORBCOMM?
ORBCOMM sells airtime exclusively through Value-Added Resellers (VAR), who provide the hardware, software and airtime to end-users. 

3. How does the ORBCOMM system work?
Messages can be sent to and from the remote asset via an e-mail message from any e-mail account.  Messages can also be sent between remote assets.  For a more detailed explanation of how the ORBCOMM system works, see the Technical Information section.


4. How much does the ORBCOMM service cost?
Costs are based on quantity of data sent and frequency of messaging. Discounts may be offered by the VAR based on number of units and high volume sales. 


5. So how do I get ORBCOMM service?
Please contact an ORBCOMM representative by calling 1-800 ORBCOMM.  We can put you in touch with the appropriate value added reseller that will meet your needs.


6. Does ORBCOMM provide voice service?
The network supports packet data only.


7. I already have ORBCOMM service. Where can I get support?
ORBCOMM end users should first contact the VAR who provides them service for all support issues.

VAR Questions...
1. How do I become a VAR for ORBCOMM?
Contact a Sales Director by email or call 1-800-ORBCOMM.


2. How do I obtain the necessary hardware for our solutions?
ORBCOMM Type Approved subscriber communicators and antennas are available from ORBCOMM directly and from various manufacturers.   

 

Investor Questions...
1. Does ORBCOMM have an FAQ section for investors?
Yes.  Click here to visit our investor FAQ.