CT 3600

Field Support Tool

ORBCOMM Installer

Download the Field Support Tool app for assistance with installation and troubleshooting:

Download the ORBCOMM Installer app for assistance with installation and troubleshooting.

Documentation

Resources

ORBCOMM University provides you access to learning plans as you get started with the ORBCOMM platform.
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If you would like to request access simply visit the registration page.

ORBCOMM Customer Care: Timely, Dependable, Expert.

ORBCOMM is committed to providing dependable and timely resolution of all customer inquiries, 24 hours a day, 365 days a year.

Customers have three convenient ways to reach Customer Care:

Phone

• 1-800-ORBCOMM (North America Toll-Free)
• +1 804-404-4681 (US/International Toll)
• +44 800 358 5909 (UK Toll-Free)
• +44 20 3855 6153 (UK Toll)
• +353 1 582 4013 (Ireland)
• +49 800 072 2866 (Germany, Austria, Switzerland)
• +61 8 6186 9633 (Australia)
• +64 9 884 1439 (New Zealand)
• +1-613-836-2222 (ST and IDP Series Products)
• Every call is ticketed and tracked.
• If a follow-up is required, it is expeditiously directed to a subject-matter expert.

Email

Every email received by ORBCOMM generates a case within our system, so that we can track and measure our service levels.

Web

ORBCOMMunity

The ORBCOMM Community Portal lets users see real-time ticket status, RMAs, Q&A, download documents, and more.

To request access, please send an email to Customer.Care@orbcomm.com.