ORBCOMM^® Warranty Policy

For clarity, Solution Providers (“SP”) and Distribution Partners (“DP”) are each referred to herein as “Customer.” For agreements with SPs and DPs, “Equipment” shall mean “Products,” and “Data Services” shall mean “Network Services.”

1. This Warranty does not cover defects or nonconformity caused by abuse, tampering, mishandling, accident, improper storage, installation, application, operation, maintenance, temperature, humidity or other environmental condition, or the malfunction of another component or part (including any software or firmware) of any device in which the Equipment is installed or with which the Equipment interfaces, nor does it extend to Equipment which has been modified or repaired by anyone except ORBCOMM or its authorized service representative, or whose serial numbers or identification marks have been altered or removed, or defects or nonconformity resulting from the withdrawal or discontinuation of cellular service, communication standards, or technologies by major carriers.
2. Repaired or replaced Equipment shall be warranted for the longer of either (i) the remainder of the original warranty period, or (ii) ninety (90) days from the date of shipment of the repaired or replaced Equipment.
3. ORBCOMM’s sole obligation, and Customer's sole and exclusive remedy for defective or nonconforming Equipment is repair, replacement, or credit in an amount equal to the fees paid by Customer to ORBCOMM for the Equipment under this Agreement depreciated on a pro rata basis from the original date of shipment (not including any shipping or service charges associated therewith) at ORBCOMM's option under the terms of this Warranty, and such repair, replacement, or credit shall satisfy ORBCOMM's entire obligation to Customer for defective or nonconforming Equipment and liability to or through Customer, whether in contract, tort, negligence, strict liability or otherwise.
4. Prior to returning Equipment for warranty adjustment, Customer shall contact ORBCOMM customer support who will troubleshoot and attempt remote repair of Equipment. In the event that remote repair is not possible ORBCOMM customer support will request a return authorization number on behalf of Customer. ORBCOMM will issue an RMA number and return shipping instructions to Customer by email. The return authorization number shall be placed by Customer conspicuously on the outer package shipping label and the returned Equipment shall be shipped to the warranty administrator at the address designated by ORBCOMM in the return authorization. ORBCOMM will provide Customer with a return order form, a copy of which must be placed inside the packaging and included with the returned Equipment. Provided that the Equipment is non-operational for reasons covered by this Warranty, ORBCOMM will ship the replacement Unit(s) at no cost to the Customer as soon as practicable after the RMA is issued. ORBCOMM may replace the original Unit with a different model, as long as the replacement Unit is capable of delivering Customer’s data in accordance with this Agreement. Customer acknowledges that ORBCOMM agrees to ship replacement Units in advance of receiving the allegedly non-operational Units for the convenience of the Customer, and that receipt of the allegedly non-operational Unit by ORBCOMM is a requirement. If ORBCOMM does not receive the original allegedly non-operational Unit for which the RMA was issued within thirty (30) days of the shipment of the replacement Unit, Customer shall be invoiced for and shall pay the then-current cost of the replacement Unit and shipping costs for the Equipment.
5. Customer is responsible for any costs and risks of de-installation of the Equipment and Customer shall return allegedly defective Equipment for which a return authorization number has been obtained to ORBCOMM's designated warranty administration facility with shipping charges paid by Customer.
6. If returned Equipment is found to be conforming and not defective, then ORBCOMM shall ship the Equipment back to Customer and shall invoice Customer and Customer shall pay the costs of testing as set forth in the Agreement or applicable SOA and return shipment.
7. If returned Equipment is found to contain a defect which is not covered by this Warranty, then ORBCOMM shall provide a written quotation showing the estimated costs of repair or the price of a replacement. If Customer does not provide instructions as to disposition of the Equipment within thirty (30) days from receipt of the quotation, then ORBCOMM shall ship the Equipment back to Customer and invoice Customer and Customer shall pay the costs of testing and return shipment.
8. If returned Equipment is found to be defective or nonconforming and the defect or nonconformity is covered by this Warranty, then ORBCOMM shall, at its option and at no charge to Customer, repair or replace the Equipment or offer Customer the choice of a credit in an amount equal to the fees paid by Customer to ORBCOMM for the Equipment under this Agreement depreciated on a pro rata basis from the original date of shipment, exclusive of any associated shipping or service charges. Following the repair or replacement, ORBCOMM shall ship the Equipment back to Customer at ORBCOMM's expense. Customer is responsible for all costs and risks of installation of the repaired or replaced Equipment.