Professional Services & Support

Expert customer care dedicated to helping our partners succeed

ORBCOMM customer care provides you with access to a team of highly skilled resources with decades of diverse experience supporting IoT solution development. From helping you get started, to administrative and technical support, to getting you one-on-one professional services, our experts are dedicated to helping you succeed.

Professional Services

For those complex technical challenges, our team of highly qualified field application engineers (FAEs) are ready to help. They’ve developed apps on our terminals for many years and have solved technical challenges that many partners once thought were insurmountable. Our FAEs can provide services as varied as detailing customer requirements, providing system or application consulting, regulatory approval support, right up to custom software development.

Our experts work with you to understand your business and technical challenges to help you define and implement the best solution possible, making it easy for you to succeed in delivering industrial IoT solutions. Inquire about our FAE services

Free Support

Technology is great, but sometimes you just need to speak to someone to straighten out an order, answer a technical question, help debug an app, or just bounce ideas around. Our customer care team is there for you. We have offices in 10 countries globally, speak 7 languages, and are open 24/7 to take your calls.

For basic information, our support portal gives you access to administrative information, training, documentation and software and utilities for testing and troubleshooting your application.

For more involved questions or issues, our support team is there to get you all the information you need to be successful, including:

  • Orders and billing
  • Provisioning and commissioning
  • Troubleshooting
  • LUA and app software support
  • Backend development support
  • Satellite gateway support

We connect you to the resources you need to succeed.

Become a Partner

"ORBCOMM’s field application engineers helped us to meet tight customer deadlines and exceed customer expectations by working closely with us and allowing us to leverage their technical expertise.”

Nawaaf AlShalani, Group CEO, Machinestalk