Customers have three convenient ways to reach Customer Care...
- 1-800-ORBCOMM (North America Toll-Free)
- +1-804-404-8681 (US/International Toll)
- +44 800 538 5909 (UK Toll-Free)
- +44 20 3855 6153 (UK Toll)
- +353 1 582 4013 (Ireland)
- +49 89 208045522 (Germany, Austria, Switzerland)
- +61 8 6186 9633 (Australia)
- +64 9 884 1439 (New Zealand)
- +1-613-836-2222 (ST and IDP Series Products)
Every call is ticketed and tracked. If a follow-up is required, it is expeditiously directed to a subject-matter expert.
Every email received by ORBCOMM generates a case within our system, so that we can track and measure our service levels.
The ORBCOMM Community Portal lets users see real-time ticket status, RMAs, Q&A, download documents and more. To request access, please send an email to Customer.Care@orbcomm.com.
Looking for online support for VAR Products or Euroscan branded products? Please consult the links below:
Euroscan Product Support
- Coldchainview Account Manager
- Coldchainview Secure Account Manager
- Euroscan MX2 Firmware
- Euroscan MX2 Certificate of Conformity
- Euroscan X3 Firmware
- Euroscan X3 Certificate of Conformity
- Euroscan DeviceManager