Support

ORBCOMM Customer Care: Timely, Dependable, Expert.

ORBCOMM is committed to providing dependable and timely resolution of all customer inquiries, 24 hours a day, 365 days a year. And now, with the addition of the new ORBCOMMunity Web Portal, customers are able to go online to check the status of cases, RMAs, use self-service troubleshooting, chat with engineering and much more.

The portal is available now to certain customers on a limited basis. To request access, please send an email to Customer.Care@orbcomm.com.

With the addition of ORBCOMMunity, customers will now have three convenient ways to reach Customer Care...

Phone

1.800.ORBCOMM (North America) 1.800.ORBCOMM (North America)
+1-703-433-6300 (International) +1-703-433-6300 (International)
+49 (0)228 92638-0 (Euroscan) +49 (0)228 92638-0 (Euroscan)
Every call is ticketed and tracked. If a follow-up is required, it is expeditiously directed to a subject-matter expert.

Email

Customer.Care@orbcomm.com
Every email received by ORBCOMM generates a case within our system, so that we can track and measure our service levels.

Web

ORBCOMMunity
The new ORBCOMM Community Portal lets users see real-time ticket status, RMAs, Q&A, download documents and more. To request access, please send an email to Customer.Care@orbcomm.com.

Looking for support for SkyWave or Euroscan branded products? Please consult the links below:

• SkyWave
• Euroscan RMA