Customer Care

Phone

• 1-800-ORBCOMM (North America Toll-Free)
• +1-804-404-8681 (US/International Toll)
• +44 800 538 5909 (UK Toll-Free)
• +44 20 3855 6153 (UK Toll)
• +353 1 582 4013 (Ireland)
• +49 800 6722666 (Germany, Austria, Switzerland)
• +61 8 6186 9633 (Australia)
• +64 9 884 1439 (New Zealand)
• +1-613-836-2222 (ST and IDP Series Products)

Every call is ticketed and tracked. If a follow-up is required, it is expeditiously directed to a subject-matter expert.

Email

Customer.Care@orbcomm.com
Every email received by ORBCOMM generates a case within our system, so that we can track and measure our service levels.

Web

ORBCOMMunity
The ORBCOMM Community Portal lets users see real-time ticket status, RMAs, Q&A, download documents and more. To request access, please send an email to Customer.Care@orbcomm.com.

Looking for online support for VAR Products or Euroscan branded products? Please consult the links below:

• VAR Products

Euroscan Product Support

• Euroscan RMA

• Coldchainview Account Manager
• Coldchainview Secure Account Manager

• Euroscan MX2 Firmware
• Euroscan MX2 Certificate of Conformity

• Euroscan X3 Firmware
• Euroscan X3 Certificate of Conformity

• Euroscan DeviceManager