Support

ORBCOMM Customer Care: Timely, Dependable, Expert.

ORBCOMM is committed to providing dependable and timely resolution of all customer inquiries, 24 hours a day, 365 days a year.

Customers have three convenient ways to reach Customer Care...

Phone

1.800.ORBCOMM (North America) 1.800.ORBCOMM (North America)
+1-703-433-6300 (International) +1-703-433-6300 (International)

Every call is ticketed and tracked. If a follow-up is required, it is expeditiously directed to a subject-matter expert.

Product-specific Customer Care:

• SkyWave: +1-613-836-2222+1-613-836-2222
• Euroscan: +49 (0)228 92638-0+49 (0)228 92638-0
• Blue Tree Systems:
  • Germany: +49 (0) 800 101 6928+49 (0) 800 101 6928
  • Ireland: +353 (0) 91 520 053+353 (0) 91 520 053
  • United Kingdom: +44 (0) 142 361 3250+44 (0) 142 361 3250
  • France: +33 (0) 1 707 430 65+33 (0) 1 707 430 65
  • Netherlands: +31 (0) 202 620 369+31 (0) 202 620 369
  • Austria: +43 (0) 72 088 0794+43 (0) 72 088 0794
  • Switzerland: +41 (0) 31 503 4914+41 (0) 31 503 4914

Email

Customer.Care@orbcomm.com
Every email received by ORBCOMM generates a case within our system, so that we can track and measure our service levels.

Web

ORBCOMMunity
The ORBCOMM Community Portal lets users see real-time ticket status, RMAs, Q&A, download documents and more. To request access, please send an email to Customer.Care@orbcomm.com.

Looking for online support for SkyWave, Blue Tree Systems or Euroscan branded products? Please consult the links below:

• SkyWave
• Euroscan RMA
• Blue Tree Systems