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Support

ORBCOMM Customer Care: Timely, Dependable, Expert.

ORBCOMM is committed to providing dependable and timely resolution of all customer inquiries, 24 hours a day, 365 days a year.

Customers have three convenient ways to reach Customer Care...

Phone

1-800-ORBCOMM (North America Toll-Free) 1-800-ORBCOMM (North America Toll-Free)
+1-804-404-8681 (US/International Toll) +1-804-404-8681 (US/International Toll)
+44 800 538 5909 (UK Toll-Free) +44 800 538 5909 (UK Toll-Free)
+44 20 3855 6153 (UK Toll) +44 20 3855 6153 (UK Toll)
+353 1 582 4013 (Ireland) +353 1 582 4013 (Ireland)
+49 89 208045522 (Germany, Austria, Switzerland) +49 89 208045522 (Germany, Austria, Switzerland)
+61 8 6186 9633 (Australia) +61 8 6186 9633 (Australia)
+64 9 884 1439 (New Zealand) +64 9 884 1439 (New Zealand)
+1-613-836-2222 (ST and IDP Series Products) +1-613-836-2222 (ST and IDP Series Products)

Every call is ticketed and tracked. If a follow-up is required, it is expeditiously directed to a subject-matter expert.

Email

Customer.Care@orbcomm.com
Every email received by ORBCOMM generates a case within our system, so that we can track and measure our service levels.

Web

ORBCOMMunity
The ORBCOMM Community Portal lets users see real-time ticket status, RMAs, Q&A, download documents and more. To request access, please send an email to Customer.Care@orbcomm.com.

Looking for online support for SkyWave, Blue Tree Systems or Euroscan branded products? Please consult the links below: