Customer Care

Customer Care

Timely, Dependable, Expert. Our technicians have you covered 24/7/365.

Customers have three convenient ways to reach Customer Care...


Every call is ticketed and tracked. If a follow-up is required, it is expeditiously directed to a subject-matter expert.

Every email received by ORBCOMM generates a case within our system, so that we can track and measure our service levels.


The ORBCOMM Community Portal lets users see real-time ticket status, RMAs, Q&A, download documents and more. To request access, please send an email to

Looking for online support for VAR Products or Euroscan branded products? Please consult the links below:

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