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Industries: Transportation and Distribution

Driver Communications

Messaging, jobs and workflow to maximise utilisation, productivity and efficiency

Superior driver communication is key to the success of every trucking organisation. It maximises vehicle utilisation, increases driver efficiency and improves planning to deliver the best customer experience possible.

With ORBCOMM's driver communications solution, drivers always know where their next job is coming from, how best to get there or if there are changes to the schedule. This gives them the freedom to do what they do best: drive. Fleet managers and dispatchers can deliver more pro-active service to customers through improved planning, more efficient job management, instant two-way communication and automated workflows.

Driver Communications device

Get Messages to Drivers Fast

  • Advanced messaging improves communication and information between driver and office staff and leads to much more efficient fleet operations.
  • Messages can be free-text or form-based, and text-to-speech (TTS) functionality ensures the safety of drivers and others on the road.

Increase Productivity with Automated Workflow

  • Create, edit and send jobs easily to drivers on the road.
  • Manage multiple jobs and send messages to specific vehicles in your fleet. ‘Read’ and ‘Received’ notifications ensure you know when a driver has seen your message.
  • Review drivers' current job status and enforce priority of jobs to be completed.
  • Enable ‘auto-arrival’ for drivers which completes the job when the driver arrives at their destination.

Media Portal Keeps Track of Documents Securely and Easily

  • Send important documents - training guides, videos or images - straight to drivers' in-cab devices via the Media Portal.
  • Send to individuals or to groups and include expiration dates.
  • Secure in-cab settings ensure drivers can't share or copy any of the content.

Reduce Paperwork and Time Wasted with In-Cab Scanning

  • Paperwork will be a thing of the past with in-cab scanning. Enable drivers to scan documents, capture signatures or take vehicle defect images with the in-cab device.
  • All images save in high resolution, with auto edge-detect and enhancements.

Distribute Freight to Locations Faster with Truck Navigation

  • Ensure drivers reach their destination faster and safer with truck-specific navigation which selects appropriate, safe and optimal routes based on height, weight and length restrictions.
  • Choose the navigation software you prefer (Garmin, TomTom and ALK).
  • Free, lifetime map updates ensure your fleet is always up-to-date.

Ensure Vehicle Reliability with DVIR Pre- and Post-Trip Checks

  • Increase vehicle uptime and reduce maintenance costs with pre- and post-Driver Vehicle Inspection Reports completed daily on trucks and trailers.
  • Cut out time-consuming and inaccurate paper-based records with direct, real-time upload to the Maintenance and Shop team.

Driver Communications

BT 500: Communicate with Drivers Safely and Reliably as Part of a Complete Fleet Management Solution

Powering ORBCOMM’s truck management product, the BT 500 provides efficient driver communications and complete fleet visibility. Part of a comprehensive solution that combines in-cab devices, powerful cloud-based reporting and connected hardware, the BT 500 provides GPS vehicle tracking, advanced data collection from the CANbus, flexible communication options and an open, scalable platform to connect to third-party apps and other devices.

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Driver Communications

FleetManager: Powerful insight that unlocks valuable fleet management data

FleetManager is a cloud-based analytics platform and information management engine which unlocks valuable data for every user in the organisation.

Optimised to work with ORBCOMM’s truck, trailer, reefer and container monitoring devices, FleetManager delivers advanced reporting and analytics for the entire fleet on one single platform. With mapping, reports, alerts and exception management, FleetManager provides all that is needed to ensure regulatory compliance, maximise asset utilisation, minimise operational costs, increase driver productivity and improve customer satisfaction for better ROI.

Depending on your fleet, FleetManager can be configured to display specific workspaces with individual workspaces for dispatchers, fleet managers or the safety and compliance team. Its powerful features include individualised customisation, advanced data mining, configurable reporting, intelligent search options, multi-user management and advanced mapping.

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GET A QUOTE

“It’s got to be driver-friendly… that’s the most important thing. The units are very friendly for the drivers in-cab, and very accepted.”

Jim Franck, President of National Carriers


Driver Communications Resources

Distracted Driving a Growing Concern for UK and Irish Fleets

Distracted driving is something that affects every single user of UK and Irish roads and many fleets are looking for answers...

View Blog Post

Video Demo: The New FleetManager

FleetManager delivers location data, two-way control, comprehensive reporting and analytics, real-time alerts and more...

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Digital Tachograph Rules Made Easy

We've assembled a brief guide to the most important aspects of the tachograph rules for drivers and truck fleet staff...

View Blog Post

Beyond Compliance: Driving Fleet Safety with Telematics

Properly implemented, with the right framework, culture and support, telematics can help companies hold their people respectfully accountable...

View Blog Post