Driver Communications

Messaging, jobs and workflow to maximise utilisation, productivity and efficiency

Superior driver communication is key to the success of every trucking organisation. It maximises vehicle utilisation, increases driver efficiency and improves planning to deliver the best customer experience possible.

With ORBCOMM's driver communications solution, drivers always know where their next job is coming from, how best to get there or if there are changes to the schedule. This gives them the freedom to do what they do best: drive. Fleet managers and dispatchers can deliver more pro-active service to customers through improved planning, more efficient job management, instant two-way communication and automated workflows.

Get Messages to Drivers Fast

• Advanced messaging improves communication and information between driver and office staff and leads to much more efficient fleet operations.
• Messages can be free-text or form-based, and text-to-speech (TTS) functionality ensures the safety of drivers and others on the road.

Increase Productivity with Automated Workflow

• Create, edit and send jobs easily to drivers on the road.
• Manage multiple jobs and send messages to specific vehicles in your fleet. ‘Read’ and ‘Received’ notifications ensure you know when a driver has seen your message.
• Review drivers' current job status and enforce priority of jobs to be completed.
• Enable ‘auto-arrival’ for drivers which completes the job when the driver arrives at their destination.

Media Portal Keeps Track of Documents Securely and Easily

• Send important documents - training guides, videos or images - straight to drivers' in-cab devices via the Media Portal.
• Send to individuals or to groups and include expiration dates.
• Secure in-cab settings ensure drivers can't share or copy any of the content.

Reduce Paperwork and Time Wasted with In-Cab Scanning

• Paperwork will be a thing of the past with in-cab scanning. Enable drivers to scan documents, capture signatures or take vehicle defect images with the in-cab device.
• All images save in high resolution, with auto edge-detect and enhancements.

Distribute Freight to Locations Faster with Truck Navigation

• Ensure drivers reach their destination faster and safer with truck-specific navigation which selects appropriate, safe and optimal routes based on height, weight and length restrictions.
• Choose the navigation software you prefer (Garmin, TomTom and ALK).
• Free, lifetime map updates ensure your fleet is always up-to-date.

Ensure Vehicle Reliability with DVIR Pre- and Post-Trip Checks

• Increase vehicle uptime and reduce maintenance costs with pre- and post-Driver Vehicle Inspection Reports completed daily on trucks and trailers.
• Cut out time-consuming and inaccurate paper-based records with direct, real-time upload to the Maintenance and Shop team.