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Customer Care Representative

ORBCOMM
SA Office; Centurion/Pretoria

The function
Due to international integration of tasks, we are looking for a Customer Care Representative.

The advertised position will report to the Senior Manager of Solutions Delivery.

The Job requirements:

  • Excellent telephonic communication skills.
  • Excellent Administration skills.
  • Good communication skills, both written and verbal.
  • Advanced MS Office Skills.
  • High levels of attention to detail to ensure accuracy and completeness.
  • Ability to apply judgement and tact when providing explanations.
  • Ability to manage client’s expectations.
  • Ability to work independently and demonstrate initiative.
  • Team orientation. Committed to team goals, targets, objectives.
  • Good organizational and time management skills. Able to plan and prioritize to meet deadlines.
  • Results focused.
  • Quality Orientation.
  • Customer service orientation.
  • Integrity.
  • Empathetic, patient, and tolerant.
  • Diplomatic and mindful of impact.
  • Cross cultural awareness.
  • Assertive and confident.
  • Good technical understanding.
  • Must have own transport due to shift work.

Personal Skills:

  • Maintain professional telephone etiquette
  • Strong knowledge retention
  • Attention to detail (must have)
  • Strong verbal and written communication skills
  • Listening skills
  • Able to do analysis and problem solving
  • Customer service orientation
  • Teamwork
  • High stress tolerance

Job roles and responsibilities:
General Service Centre

  • You will be required to work shifts in a service centre which is manned 24 hours, 7 days a week 365 days a year.
  • Complete relevant paperwork timeously and the correct order as per the supplied SOP.
  • Assist clients with all telephonic and email queries.
  • Generate and distribute Daily, Weekly, Monthly and time to time reports according to the Managements or client’s requirements and Standard Operating Procedures.
  • Generate and distribute all reports as requested by management from time to time.

Software and Hardware

  • To ensure all software installations/assistance is handled in a professional manner and in accordance with the Standard Operating Procedure.

Testing and unit configurations

  • Assist all maintenance and installation activities in the operational field with all relevant information, testing of products as per the Standard Operating Procedure.

Monitoring

  • Monitoring of specific alarms during your shift and updating with the relevant feedback

Recoveries

  • Manage, co-ordinate and assist with recoveries as per the Standard Operating Procedures and recovery personnel

Client services

  • To assist Clients with any query pertaining to your job function in any form of communication (E.G. Email, Telephonic etc. and captured onto Relevant ERP System.
  • Assist clients with all telephonic and email queries in the quickest time possible within the timeframes supplied.
  • Complete monthly tasks.

Communication

  • General Communication will be required over different platforms

What we offer

We offer a challenging Full time and diverse job in an international organization with a pleasant and informal working atmosphere at our Pretoria office. Remuneration are market related and negotiable depending on experience.

If you can see yourself working in our team and adding value to our products, please send your resume, and motivation letter to Human Resources; pienaar.suzelle@orbcomm.com.

The organization

ORBCOMM Africa ltd. is a dynamic international organization, which is a leading provider of total solutions for data recording and online monitoring in the transport sector.

ORBCOMM Africa is part of ORBCOMM Inc., a leading global provider of Internet of Things (IoT) solutions. ORBCOMM’s unique combination of global satellite, cellular and dual-mode network connectivity, hardware, web reporting applications and software is the IoT industry’s most complete service offering. Our solutions are designed to remotely track, monitor, and control fixed and mobile assets in core vertical markets including transportation & distribution, heavy equipment, industrial fixed assets, oil & gas, maritime, mining and government.

In Pretoria, a global range of products are developed and equipped with customer specific firmware. The international project management and global support of the products are coordinated internationally.

We are committed to employment equity. ORBCOMM would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.

Important Notice
Due to the large number of resumes we receive, only candidates selected for an interview will be contacted. ORBCOMM is committed to employment equity as we support a diverse workforce. Your privacy is important to us when applying to positions at ORBCOMM. We will take the steps necessary to ensure your candidacy is kept confidential.