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Customer Care Technician – German Market (Tier 2)

ORBCOMM
Hoensbroek NL

The Customer Care Technician – Tier 2 position is a dynamic role involving liaising with multiple engineering teams to resolve issues and contribute to ongoing projects revolving around support tools, knowledge management and more. We can offer a promising career with opportunities to progress within our company.

The typical candidate shall have a technical qualification in Computer Engineering/Computer Science/Electronics/IT. The ideal candidate will be enthusiastic, hard-working, and committed to solving customer issues promptly and professionally. The candidate will be able to work well in a team environment and communicate well with customers and colleagues.

JOB RESPONSIBILITIES

  • Develop and maintain a complete understanding of our products and ongoing releases
  • Customer liaison via phone, email or remote control
  • Technical fault analysis & troubleshooting
  • Answer calls and e-mails in line with team KPIs
  • Keep customers (external and internal) informed of the status of their helpdesk issues
  • Monitor performance of installed software and hardware products
  • Respond quickly to urgent issues, escalating to product development team where required
  • Provide training / create documentation as needed

REQUIRED SKILLS

  • Understanding of PC networking hardware/software concepts
  • Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment
  • Familiarity with SQL / MS SQL server and databases
  • Ability to perform root cause analysis and replicate and test problems in multiple environments
  • Excellent verbal and written communication skills
  • Excellent Team Player
  • Fluent English essential
  • Fluent German essential
  • Other European languages an advantage

DESIRED SKILLS

  • Familiarity with Citrix platform
  • Experience with customer facing support
  • Experience in the trucking industry

EDUCATION

  • Certificate/Diploma/Degree in Computer Engineering/Computer Science/Electronics

WHAT WE OFFER

We offer a challenging full time and diverse job in an international organization with a pleasant and informal working atmosphere. We also provide you with the opportunity to grow with the company and through your involvement you directly affect the expansion of our products and quality.

The employment package of primary and secondary benefits is in line with the current market.
Our benefits include a good pension plan, collective healthcare insurance, gym membership reimbursement and good training & education possibilities. Benefit details can differ between countries.

We are offering a year contract with possibilities to evolve into an indefinite contract, the function is a full-time employment, situated in Hoensbroek (NL).

Citizenship status or a permanent residence status is required.

If you can see yourself working in our team and adding value to our products, please send your resume, and motivation letter to Roossien.suzanne@orbcomm.com.

THE ORGANISATION

ORBCOMM Inc. (Nasdaq: ORBC) is a leading global provider of Internet of Things (IoT) solutions. ORBCOMM’s unique combination of global satellite, cellular and dual-mode network connectivity, hardware, web reporting applications and software is the IoT industry’s most complete service offering. Our solutions are designed to remotely track, monitor, and control fixed and mobile assets in core vertical markets including transportation & distribution, heavy equipment, industrial fixed assets, oil & gas, maritime, mining and government.

With nearly 20 years of innovation and expertise in IoT/M2M, ORBCOMM has more than 1.72 million subscribers with a diverse customer base including premier OEMs such as Caterpillar Inc., Doosan Infracore America, Hitachi Construction Machinery Co., Ltd., John Deere, Komatsu Ltd., and Volvo Construction Equipment, as well as end-to-end solutions customers such as C&S Wholesale, Canadian National Railways, CR England, Hub Group, KLLM Transport Services, Marten Transport, Swift Transportation, Target, Tropicana, Tyson Foods, Walmart and Werner Enterprises. For more information, visit www.orbcomm.com.

We are committed to employment equity. ORBCOMM would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.

Important Notice
Due to the large number of resumes we receive, only candidates selected for an interview will be contacted. ORBCOMM is committed to employment equity as we support a diverse workforce. Your privacy is important to us when applying to positions at ORBCOMM. We will take the steps necessary to ensure your candidacy is kept confidential.