During this unprecedented time of uncertainty due to the Coronavirus (COVID-19) outbreak, ORBCOMM continues to support our customers, so that they can continue the important work that they do. ORBCOMM has created a COVID-19 Response Team that has implemented the necessary infrastructure, procedures and safeguards to ensure we continue to serve as a valuable resource and deliver the highest level of service during this period. Our highest priority is the health and safety of every member of the ORBCOMM community, including our employees, customers, partners and vendors, while maintaining the resiliency of our business.

Customer Care

Please be assured that we have the infrastructure, procedures and safeguards in place to continue delivering the highest level of service and support through our customer care and technical support teams in multiple locations around the world. Our localized Field Service Teams will continue to support you through on-site visits for training and installation projects as long as it does not conflict with your organization’s policies or the current travel, quarantine and contact restrictions. We can also provide support services via audio or video conferencing capabilities as necessary.

All of ORBCOMM’s networks and web reporting platforms are hosted in the Cloud or at secured, off-site data centers and are expected to continue providing reliable, uninterrupted service. Our 24x7x365 Network Control Center in Sterling, VA, which serves as the focal point for managing our satellite constellation and ensuring message delivery, has the ability to operate seamlessly in the local data center as well.

Please contact our Customer Care Department at 800-ORBCOMM (outside North America: +1-703-433-6300) or customer.care@orbcomm.com if there are additional ways we can help you and your team.

Additional Support for Our Transportation Customers

On March 13 the U.S. Federal Motor Carrier Safety Administration (FMCSA) published (and subsequently expanded) an emergency declaration that suspends Hours of Service (HOS) regulations for drivers providing direct assistance to the COVID-19 outbreak relief effort.

We’re here to help you understand how this declaration impacts your fleet and to implement best practices for compliance as it relates to ORBCOMM’s ELD solution. For additional support, we’ve created a special email address, safetyandcompliance@orbcomm.com, to send your questions or concerns related to Federal and State emergency declarations.

COVID-19 Visor Card for Truck Drivers

We’ve produced this handy visor card you can download and print for drivers to help keep them safe:

Helping driver to stay safe during Covid-19

Download and Print Visor Card:

Alternatively, you can watch/share the video:

COVID-19 Resources